Shipping policy

 

DELIVERY

Our team works hard to dispatch your orders as quickly as possible. Please note delivery time frames begin from when you receive your shipping notification, not from when your order is placed on the ENVIROSIDE INTERNATIONAL website.

ESTIMATED DELIVERY TIMES

Please refer to the estimated delivery times below. To track the status of your parcel, please click here

*The estimated shipping times above have been supplied by Australia Post and may take longer than expected. We recommend tracking the delivery progress of your parcel via the Australia Post website. If your parcel hasn't arrived within 10 business days of the estimated delivery date, please contact our Customer Service team. 

Please note that during sale or promotional events, delivery may be longer than the specified times above. 

TRACKING

As soon as your order is placed, you’ll receive an order confirmation email confirming your order. After your order has been shipped from the warehouse, you’ll receive an email from Australia Post with your tracking number.

You can then track the delivery of your parcel by visiting the Australia Post website and entering your tracking number.

AUTHORITY TO LEAVE

Please note due to the safety measures that Australia Post has put in place to minimise risk, parcels will no longer require a signature for delivery or collection. Regardless of whether you select Authority to Leave at checkout, your parcel may be left at the door or on your premise by the Australia Post driver.

ENVIROSIDE INTERNATIONAL cannot be held responsible for parcels lost or stolen as a result of these temporary delivery safety measures that have been put in place by Australia Post.

NEED HELP?

If you have any questions or concerns please don’t hesitate to contact one of our Customer Service team members by email to admin@envirosideinternational.com